General Conditions of Sale

These General Terms and Conditions of Sale govern all transactions carried out via the website www.ayurdore.com, operated by Ayurdoré SAS, a French simplified joint-stock company with a sole shareholder, share capital €1,000, registered as 130 197 676 RCS Nanterre, registered office: 7 Boulevard Georges Seurat, 92200 Neuilly-sur-Seine, France; VAT: FR36130197676; contact: bonjour@ayurdore.com, hereinafter referred to as “Ayurdoré”.

Any order placed on the website implies full and unreserved acceptance of these General Terms and Conditions of Sale by the customer.

1. Purpose

These General Terms and Conditions define the rights and obligations of the parties in the context of the online sale of products offered by Ayurdoré to consumers in the destinations offered at checkout, including France, the European countries served and other active destinations, exclusively within a business-to-consumer (B2C) framework.

2. Products and Availability

Products offered include organic moringa and ashwagandha powders, Mulberry-silk pillowcases and sleep masks, accessories and gift sets. Each product page describes its specific characteristics.

Each product is described and presented with the greatest possible accuracy. Photographs are provided for illustrative purposes only and may differ slightly from the actual product, particularly in terms of packaging or color.

Product offers are valid as long as they are visible on the website and subject to availability.

3. Prices

Prices are indicated in euros, all taxes included (TTC).

Delivery costs are calculated separately and clearly indicated before order confirmation.

Ayurdoré reserves the right to modify its prices at any time but undertakes to apply the prices in force at the time the order is placed.

4. Orders

The order is considered firm and final once validated by the customer and after receipt of full payment.

A confirmation email summarizing the order is sent to the email address provided by the customer.

Ayurdoré reserves the right to refuse or cancel any order in the event of payment difficulties, suspected fraud, or abnormal order volumes.

5. Payment

Payment is made by credit card via Shopify Payments, using a secure SSL encryption system.

Ayurdoré does not store any bank card details.

6. Delivery

Delivery area: France, the European countries served and other destinations offered at checkout. Availability depends on your address and the active market; please consult our shipping policy.

Orders are prepared within 24 to 48 business hours after payment confirmation, excluding weekends and public holidays. Delivery options and estimates depend on destination and carrier; available information is shown at checkout.

Delivery times are provided for indicative purposes only. Any delays caused by the postal service or the carrier cannot be attributed to Ayurdoré.

The risk of loss or damage to the products is transferred to the customer upon delivery of the order.

7. Right of Withdrawal

In accordance with Article L.221-18 of the French Consumer Code, the customer has a period of 14 days from receipt of the products to exercise their right of withdrawal, without having to justify their decision.

However, pursuant to Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to sealed food products that have been unsealed by the consumer after delivery, for reasons of hygiene and health protection.

Return shipping costs remain the responsibility of the customer.

8. Withdrawal Procedure, Returns and Refunds

To exercise the right of withdrawal, the customer must notify Ayurdoré of their decision by email before the expiry of the withdrawal period.

Returned products must be:

• Unopened
• Unused
• Undamaged
• In their original packaging

After receipt and inspection of the returned products, the refund will be issued within a maximum of 14 days, using the same payment method as the original transaction.

9. Legal Guarantees

The customer benefits from the legal guarantees in force, namely:

• The legal guarantee of conformity (Articles L.217-3 to L.217-20 of the French Consumer Code)
• The guarantee against hidden defects (Articles 1641 to 1649 of the French Civil Code)

These guarantees apply independently of any commercial guarantee.

10. Health and Product Information Disclaimer

The plant powders sold by Ayurdoré are food products and are not medicines.

The information provided on the website is for informational purposes only and does not constitute medical advice. The customer is responsible for ensuring that the products are suitable for their personal use and for consulting a healthcare professional in case of doubt, pregnancy, or medical conditions.

11. Consumer Mediation

In accordance with Articles L.612-1 et seq. of the French Consumer Code, the customer may have free recourse to a consumer mediation mechanism for the amicable resolution of a dispute with Ayurdoré, after having first contacted Ayurdoré directly to attempt an amicable resolution.

12. Liability and Force Majeure

Ayurdoré cannot be held responsible for delays or non-performance resulting from a case of force majeure, as defined by French case law, including but not limited to strikes, natural disasters, pandemics, or disruptions to transport or supply chains.

13. Applicable Law and Disputes

These General Terms and Conditions are governed by French law.

In the event of a dispute, the customer and Ayurdoré shall seek an amicable solution before initiating legal proceedings. Failing this, the dispute may be brought before the competent courts in accordance with applicable legal rules.