FAQ: MOST ASKED QUESTIONS
How do I prepare Moringa or Ashwagandha?
Use the serving shown on the pouch. First mix the powder with a little water or milk, then top up with your favourite drink. Enjoy it hot or cold.
Which powder should I choose?
Choose Moringa for a fresh plant-based daily ritual. Choose Ashwagandha for a gentle and comforting evening ritual. You can also alternate between them.
Can I add them to a recipe?
Yes. Add them to a latte, smoothie, yoghurt, porridge or plant-based drink. Start with a small amount and adjust to your taste.
Can I enjoy them hot or iced?
Both. For a hot drink, avoid boiling water. For a cold recipe, first mix the powder with a little liquid for a smoother texture.
How long does one pouch last?
This depends on your serving size and how often you use it. Follow the serving shown on the pack.
How should I store the powder after opening?
Close the pouch carefully after each use. Store it in a cool, dry place away from light and humidity.
What is in each pouch?
Each product contains one organic ingredient. Moringa contains 100% Moringa oleifera leaf powder. Ashwagandha contains 100% Withania somnifera root powder. No blends or fillers are added.
Are your products organic?
Yes. Our powders are organically grown and packed in France.
How can I track my order?
You receive a confirmation email after purchase, then a shipping email with tracking details when your order leaves us.
Where do you deliver?
We currently deliver to France and the European Union. Available options and delivery times are shown at checkout.
How long does delivery take?
Delivery times depend on your address and chosen delivery method. The available estimate is shown at checkout.
How do returns work?
You have 14 days from delivery to request a return, in line with our returns policy.
Where can I find the precautions for use?
Precautions and product information are shown on every pouch. If you are pregnant, breastfeeding, taking medical treatment or unsure, ask a healthcare professional before use.
Do these products replace a varied diet or medical advice?
No. They are part of a food routine and do not replace a varied diet or medical advice.
How does the subscription work?
Choose the subscription option on the product page and select the available delivery frequency. Your order renews automatically at that interval, and the payment method used at checkout is charged before each shipment.
Can I change or skip a delivery?
Yes. From your secure subscription portal, you can change the delivery frequency, update quantities, skip a future order or adjust your details, depending on the options available for your subscription.
Can I pause or cancel my subscription?
Yes. Open the secure subscription portal and select the relevant subscription. You can pause, resume or cancel it using the controls shown there.
How do I access my subscription?
Use the email address entered when you subscribed. Sign in securely to your customer account, then open the subscription management portal.
Manage your subscription
Access your secure customer portal to keep, change, pause or cancel your subscription.
Still need help?
Send us your question here and our team will get back to you.