Returns and Refunds Policy

Ayurdoré aims to ensure customer satisfaction while complying with applicable consumer protection laws.

1. Legal right of withdrawal

In accordance with Article L.221-18 of the French Consumer Code, the customer has a period of 14 days from the date of receipt of the order to exercise their right of withdrawal, without having to provide any reason.

2. Exclusion from the right of withdrawal

Pursuant to Article L.221-28 of the French Consumer Code, the right of withdrawal does not apply to sealed food products that have been opened after delivery, for reasons of hygiene and health protection.

Consequently, any opened, unsealed, used, or damaged food product cannot be returned or refunded, except in the event of a proven defect or non-conformity.

3. Conditions for returns

To be eligible for a return under the legal right of withdrawal, products must be:

• Unopened
• Unused
• Undamaged
• In their original packaging

Return shipping costs are borne by the customer. The customer is advised to include proof of purchase with the return.

4. Withdrawal procedure

To exercise the right of withdrawal, the customer must notify Ayurdoré of their decision within the 14-day period by email at hello@ayurdore.com, clearly expressing their intention to withdraw.

Ayurdoré will then communicate the return instructions.

5. Refunds

After receipt and verification of the returned products, Ayurdoré will issue a refund within a maximum period of 14 days.

Refunds are made using the same payment method used for the original purchase.

6. Defective or non-conforming products

If a product is received damaged, defective, or non-conforming, the customer must contact Ayurdoré as soon as possible by email, providing:

• Order number
• Description of the issue
• Photographic evidence if applicable

In such cases, Ayurdoré will offer an appropriate solution in accordance with applicable legal guarantees.